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Health and Safety, Ergonomics, Usability and User Experience (UX)

Usability is the extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency and satisfaction in a specified context. Usability currently represents not only an element of added value, but the main competitive advantage for any hardware or software, it ensures an easy and successful use by the user.


“The study of usability, user experience (UX), human factors and human-computer interaction is well established and decades old. 

While user experience methodologies are highly utilized in other technologically-focused industries (aviation, product design,

mobile, web design, etc.), user experience is a relatively new field to the healthcare industry as a whole.”

HIMSS, Transforming Health through IT


Usability of e-health products and services (aiming to support prevention, autonomy maintenance, health control and management), do not mean a technique or resource but a work & knowledge field that need to be considered in all the phases of innovation development. 


“The increased usage of health IT across all care delivery settings has forced a serious look at user experience,

human-computer interaction, and workflow optimization in the provision and consumption of healthcare.


A user experience (UX) is present in any setting in which a human is interacting with technology.  The increased usage of electronic medical records has brought the topic of user experience into focus for the healthcare industry.  That focus has acted as an important opening salvo in the integration of user-centered design principles into the healthcare industry processes, products, and workflows.  In addition, there are user experience issues and opportunities across all technologies associated with the modern delivery of healthcare:


                       -  Action Research Approaches

                       -  e-Health Usability Feedback and User Experience Evaluation in Real settings and Mix cases

                       -  Study designs / Validated Frameworks and Toolkits

                       -  Patient empowerment & Impact Assessment

                        -  Building Usability into National eHealth Strategies

"Many healthcare organizations are currently committed to organizational change & improve projects quality .

Unfortunately, little effort is put into health information system development according to usability requirements


and methodology, leading to bottlenecks in the eHealth systems when implemented into daily practice." 

If you are searching to know more about this topic and/or obtain support for your e-health developments or even doubts about analyzing and implementing Health IT Solutions contact us. VITLAB has available different resources that can be of great use:

                       i. the Usability Lab in the VITLAB InnoHub located at Zamora (Spain), offering an Usability and UX portfolio of services (IBIP LAB);

                       ii. Innovation Hubs offering opportunities for co-create and piloting e-Health solutions with real users;

                       iii. VITLAB Digital Platform;

                       vi. Find VITLAB members offering complementary collaboration in Usability analysis and UX.

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