TELE-ASSISTANCE is a concept generally applied to personal assistance using approaches that comprise the use of a phone network medium as connection tool and technological devices as interface. These services are able to respond to emergency situations such as insecurity, loneliness or social isolation through the provision of preventive supervision, information, social resources and supportive means in order to deal with them.
Nowadays, this concept discloses an expanded definition that includes domotic systems with the capability of remote control of the environment, providing tools of tele-control for the personal attention of the elderly people, the family, the disabled, people who live alone, among other target population.
The main objective of the TELE-ASSISTANCE services is to permanently support vulnerable people in their daily life, promoting independency in the community and quality of life.